Privacy Policy

Last updated: 18 April 2026

Your privacy matters to us. This page explains how we collect, use, and protect your information.

Sincerely Suzan is committed to protecting and respecting your privacy.
This policy explains how we handle your personal data when you use our website or services.

1. Information We Collect

We may collect and process the following personal data:

Contact Data
Name, email address, phone number, and any information you provide when you:

Submit an enquiry
Book our services
Subscribe to communications

Usage Data
Information collected automatically, including:

IP address
Browser type and version
Device type
Pages visited and time spent on our website

2. How We Use Your Information

We use your personal data to:

Respond to enquiries and communicate with you
Provide and manage our wedding planning services
Improve our website and user experience
Send marketing communications (where you have opted in)
Comply with legal and regulatory obligations

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

Consent for marketing communications
Contractual necessity to deliver agreed services

Legal obligation to comply with applicable laws

4. How We Share Your Information

We do not sell or rent your personal data.

We may share your information with:

Trusted service providers (e.g. website hosting, email platforms)
Suppliers and partners where necessary to deliver your event
Legal or regulatory authorities where required by law

All third parties are required to respect the security of your personal data.

5. Cookies and Tracking Technologies

We use cookies to improve your browsing experience and understand how our website is used.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly without them.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

7. Your Data Protection Rights

Under data protection laws, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time (for marketing)

To exercise any of these rights, please contact us at:
info@sincerelysuzan.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Data Retention

We retain your personal data only for as long as necessary to:

Fulfil the purposes outlined in this policy
Meet legal, accounting, or reporting requirements

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and the "Last updated" date will be revised accordingly.

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@sincerelysuzan.co.uk